These terms apply to any booking made through us. They are written to be understood without a lawyer.
WE-BUS organises passenger transport by coach. We own neither vehicles nor drivers: we select a licensed and insured coach operator, negotiate the price, and follow the job through.
The transport contract is between you and the operator; the commercial contract is between you and us. In practice: we are who you call if something is wrong, and it is on us to fix it.
Prices are quoted excluding tax, per vehicle and not per passenger. They cover the vehicle, the driver, the driver's meals and accommodation, fuel, tolls, parking, city-centre access permits and the operator's insurance.
They do not cover venue tickets, passengers' meals, kilometres outside the agreed itinerary, or waiting time not in the agreed programme.
A price shown by the estimator is today's price, subject to availability on the requested date. An EU company supplying a valid intra-community VAT number is invoiced without VAT; otherwise the VAT of the departure country applies.
A request is not a booking. The booking becomes firm when your payment has reached us.
The full price is due when you order, by bank transfer, on receipt of the invoice.
Cancellation is free of charge up to 30 days before departure. Between 30 and 8 days before departure, 50 % of the price is due; at 7 days or less, 100 %.
On our side: a vehicle matching what was ordered, a driver holding the required qualifications, and compliance with EU regulation 561/2006 on driving and rest times.
On yours: exact places and times, a passenger count that matches, and a group whose behaviour does not put the driver in difficulty. Damage found afterwards is invoiced.
Write to rent@we-bus.com describing what happened. We acknowledge within two working days and answer on the substance within fifteen days.
These terms are governed by Bulgarian law. In the event of a dispute an amicable solution is sought before any proceedings; failing that, the courts of Sofia have jurisdiction.
Last updated: 18/08/2026.